How do I place an order?
You can place an order to purchase products from the Malt Shovel Garage Craft Beer Market by selecting products on our website, adding them to the cart and completing the checkout procedure.
Can I order merchandise and beer in the same order?
Yes, however these products may be delivered separately. You will only be charged one delivery fee.
How do I pay?
Unless otherwise stated, all prices shown on our website, or other communications from Malt Shovel Garage Craft Beer Market, are in Australian dollars and will be paid at the time of purchase.
You must pay for your products with a credit card or Malt Shovel Garage Craft Beer Market gift card. Mastercard, Visa and AMEX are all accepted.
How will my products be delivered?
Products purchased from Malt Shovel Garage Craft Beer Market can only be delivered to persons aged 18 or above.
Your order will be delivered by one of our partnered courier companies.
Spirits will be delivered separately and may arrive on a separate day.
Risk and title in products purchased from Malt Shovel Garage Craft Beer Market will pass to you upon delivery of the products to you. Malt Shovel Garage Craft Beer Market accepts no responsibility for damage caused to products after delivery.
Merchandise and concept packs may be delivered separately to regular beer deliveries.
What is the status of my order?
You can check the status of your order via the tracking number, by calling 1300 217 377 or contacting [email protected]
How do I update my order?
Please call 1300 217 377
What do I do if I have not received my full order?
Please call 1300 217 377
What if I want to return or seek a refund for products I have ordered?
Subject to any rights you may have under applicable laws (including the Australian Consumer Law), Malt Shovel Garage Craft Beer Market will not be obliged to accept any return or make any refunds to you in respect of the products, including but not limited to a change of mind by you.
What do I do if I am not receiving email updates?
Make sure you have registered your contact details with the Malt Shovel Garage Craft Beer Market and opted in to receive email communications and that our email address is added to your safe user list. Contact us at [email protected] if you require assistance.
How do I find about upcoming beers?
Make sure you have registered your contact details with Malt Shovel Garage Craft Beer Market and opted in to receive email communications.
How do I communicate with the Malt Shovel Garage?
If you have a complaint or query, you can contact us by using any of the contact information set out below:
Email: [email protected]
Phone: 1300 217 377
Where can I find your terms and conditions?
All of our terms and conditions can be found here
What happens if my order arrives and I am not home?
Goods can be left by ticking “Authority to Leave” at check out, and only if it is not your first time ordering through Malt Shovel Garage Craft Beer Market.
On your first order, you must be home to accept the order and produce proof of age documents to the delivery driver.
A full list of delivery terms and conditions can be found here
How do I purchase gift cards?
Gift Cards can be added to your cart and will be sent to you as a virtual gift card the same day.
How do I use my gift card?
Enter the voucher number on your gift card during the checkout process.
